Returns

Faulty Goods

Our policy covers a 30 day period. You have 30 days to contact us regarding a fault, please note that beyond this time frame we cannot offer you an exchange or refund if an item is faulty.

 

Not what you expected?

If your purchase does not meet your expectations, please don’t worry, you have 14 days from receipt to return it.

The item must be unused, in original packaging, with labels attached, these are the conditions of our policy and items returned in any other condition than this will not be refunded. Upon receipt, providing item is in as stated condition, we will issue a refund or exchange.

A returns slip will be included in your parcel, please complete and return with the item. If you wish to exchange please discuss this via email first and make a note of the item you wish to exchange for within the return parcel.

Please notify us by email before returning your item, stating the reason for the return. Do not return without speaking to us first. Items bought in store must be returned with the receipt. Returns will not be accepted without the original proof of purchase.

Vintage items, bought in store, are not refundable.

The cost of return postage is payable by the customer, the only exception to this rule is if the item was sent by error or is being returned due to a fault, as previously agreed via email.

 

Goods exempt from being returnable –

Custom made goods

Earrings

Magazines

Gift Cards

Certain vintage items (as stated in product description)

 

Please ensure you obtain proof of postage upon returning. We are not liable for goods lost in the post whilst being returned. Please consider using a trackable postage service, particularly if the goods are of high value.

Please use original packaging when returning an item, failure to do so many result in a refund not being issued.

Items returned for exchange, where the original item was purchased with a shipping discount, are not eligible for reduced/ free postage.

 

Return address –

Alice in Scandiland Team, Westacott Road, Barnstaple, EX328AW

 

Refunds, issued upon receipt of returned goods (in the as stated conditions in this policy) will be made within 7 days, to the original payment method.

If your refund is not showing on your records please do the following before contacting us –

Check your bank account/ payment account again

Contact you bank/ Credit Card company

There is often a delayed processing time, please account for this.

Please only contact us if you have followed all the steps above and still do not have a resolution - hello@aliceinscandiland.com

 

Please take a look at the EU Distance Selling Directive for your rights.