Delivery/ Returns + more
Delivery time for UK orders is 4-5 working days. Should you not receive your delivery within this time, please contact us by sending an email to -
Uk delivery -
- Standard delivery £3.95 or FREE on orders over £100 (delivered within 4-5 working days)
- Collect in store FREE- pick up from the Lostwithiel store WITHIN 2 WEEKS.
- Courier costs for large items/ furniture are priced individually, please get in contact to discuss this option. No free postage on large furniture.
Deliveries are usually made with either Royal Mail or an appropriate Courier. A signature is required upon delivery.
Product descriptions -
You will find both new and genuine vintage items here. As is the case with vintage finds, their condition will reflect their age and history, please read the description and look at all the images to get a proper sense of each item. Vintage items are non refundable. Please don't hesitate to get in contact if you would like more information about a piece prior to purchase.
**Where possible reused/ recycled packaging with be used for your order, however your items will be wrapped beautifully inside.**
We will refund or exchange any new item you are not totally happy with, providing it is in the same saleable condition as received. You must notify us of any issues within 48 hours of receiving your delivery and they should be returned/ received back with us within 14 days of receipt. A returns note will be included in your package. Please fill out the details on the return slip and send this back with the item. Refunds (less the delivery charge) will be credited to you via the original method of payment, within 5 working days.
Please note, items returned due to a change of mind and not due to a fault with item, must be in as new, saleable, labels intact condition.
POSTAGE AND PACKAGING IS NON REFUNDABLE
If you receive a faulty item please get in touch within 14 days of receipt, we will do all we can to resolve the matter as quickly as possible.
If you have been delivered the wrong item please get in touch within 14 days of receipt and we will happily rectify the mistake.
Items bought online, and that which are eligible, can be returned to the Lostwithiel shop for a refund, please bring your proof of purchase.
This returns policy does not affect your statutory rights relating to faulty or inaccurately described goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations.
Delivery continued -
Missed a delivery? A card will be left, please follow the instructions on this card to either reschedule the delivery or to collect from a depot.
International Postage -
Please get in contact for International orders - this will be a service offered as standard soon, but during the infant weeks of starting the online shop I ask that you would contact me first. Thank you.
Large items/ Furniture -
Large items/ Furniture are listed with the price excluding delivery. Please get in contact to discuss Courier options.
Alice in Scandiland
28 Fore Street, Lostwithiel, Cornwall, United Kingdom. PL220BL