Delivery/ Returns + more

*Covid-19 & how things are affected -

I will be running short online openings, which will be announced across social media, as well as the update bar at the top of the website.

Please see these updates for packing/ posting time frames, which are longer than usual.

Please be aware that the postal services are under a lot of strain and delivery times where local Post Offices/ Depots are closed/ staffing is short are very much increased.

This is out of my control and I ask for patience at this difficult time, as they say, good things come to those who wait!

Most items are sent via Royal Mail, Second Class and in hard pushed areas this may mean a week and a half wait for your order.

 

Postage/Delivery -

No parcels are sent on Mondays or Saturdays, this incs First Class.

Uk delivery -

  • Standard delivery £3.95 or FREE on orders over £100  (delivered within 4-5 working days)
  • First Class £5.95 - We cannot guarantee your order being sent the same day it is placed, as there is no Post Office in Lostwithiel. It will however be sent the next full working day.
  • Collect in store FREE- pick up from the Lostwithiel store WITHIN 2 WEEKS.
  • Courier costs for large items/ furniture are priced individually, please get in contact to discuss this option. No free postage on large furniture.

Deliveries are usually made with either Royal Mail or an appropriate Courier. For prints a signature is required upon delivery.

Any problems please email - hello@aliceinscandiland.com

Product descriptions -
You will find both new and genuine vintage items here. As is the case with vintage finds, their condition will reflect their age and history, please read the description and look at all the images to get a proper sense of each item. Vintage items are non refundable. Please don't hesitate to get in contact if you would like more information about a piece prior to purchase.

**Where possible reused/ recycled packaging with be used for your order, however your items will be wrapped beautifully inside.**

Returns -

We will refund or exchange any new item you are not totally happy with, providing it is in the same saleable condition as received. You must notify us of any issues within 48 hours of receiving your delivery and they should be returned/ received back with us within 14 days of receipt. A returns note will be included in your package. Please fill out the details on the return slip and send this back with the item.

Refunds (less the delivery charge) will be credited to you via the original method of payment, within 5 working days.

Please note, items returned due to a change of mind and not due to a fault with item, must be in as new, saleable, labels intact condition.

POSTAGE AND PACKAGING IS NON REFUNDABLE

If you receive a faulty item please get in touch within 14 days of receipt, we will do all we can to resolve the matter as quickly as possible.

If you have been delivered the wrong item please get in touch within 14 days of receipt and we will happily rectify the mistake.

Items bought online, and that which are eligible, can be returned to the Lostwithiel shop for a refund, please bring your proof of purchase.

This returns policy does not affect your statutory rights relating to faulty or inaccurately described goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations.

Delivery continued -
Missed a delivery? A card will be left, please follow the instructions on this card to either reschedule the delivery or to collect from a depot.

International Postage -
Europe - £11

North American/ Canada - £22

Rest of World - £24

Large item postage will differ and we reserve the right to put an order on hold or cancel if items are ordered which exceed normal limits. If in doubt, please get in contact and we will provide a quote.

Large items/ Furniture -
Large items/ Furniture are listed with the price excluding delivery. Please get in contact to discuss Courier options.

 

Alice in Scandiland
28 Fore Street, Lostwithiel, Cornwall, United Kingdom. PL220BL

hello@aliceinscandiland.com